Do you have an idea for Dropbox Paper? Share it with us here!



Switch billing period from annual to monthly - option is not working

New member | Level 2

I would like to change the billing period from annual to monthly, but the option 'Change' is not possible to select (please see the image below). I guess is because one year passed and I should pay it again but my credit card associated is expired. If I add a new credit card, would it take the annual amount? Or can I add it and after the option 'Change' will be possible? How can I change to monthly billing period?


Thanks a lot!

Tags (1)
1 Reply

Re: Switch billing period from annual to monthly - option is not working

Hi there @MEBSF, thanks for the screenshot, definitely gives a better understanding of your concern. 
Indeed, if you update your payment info now, you’ll be upgraded to your current billing cycle, which would be annual. 
For this reason, could you try cancelling your subscription and, once complete, try re-upgrading? Maybe that will do the trick. 
Let me know how it goes!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Switch billing period from annual to monthly - option is not working
1 Reply
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey