Showing results for 
Search instead for 
Did you mean: 
Discover new ways to use Dropbox or share your tips with other users like you. Get involved



Why I can't create a Dropbox paper file from my Dropbox account?

Explorer | Level 3

I have two accounts, one of them allows me to create a paper file from Dropbox, but the other one doesn't. Why that?

As you can see, from this account I can create a paper file using Dropbox:Screen Shot 2020-01-04 at 5.53.21 PM.png


But, this one doesn't:

Screen Shot 2020-01-04 at 6.00.11 PM.png

Tags (2)
1 Reply

Re: Why I can't create a Dropbox paper file from my Dropbox account?


Hi @Eliezer - how are you today?

It looks like one of your accounts was created more recently than the other - right? 

As you noticed, for some accounts Paper docs now reside in the Dropbox folder. Paper docs and Dropbox files will be accessible in the same place alongside all your other Dropbox content.

You will see Paper docs as .paper files, and Paper templates as .papert files in your Dropbox folder on the web and Finder/Windows Explorer. Additionally, the Paper tab will be removed from the Dropbox website menu. You will access your Paper docs just as you do any other file on Dropbox.

Paper docs created with the Paper 2020 release (the newer account): 

1. Are stored and managed in your Dropbox Home on with your other Dropbox files and folders

2. Are stored in the Dropbox folder on your computer, if you use the Dropbox desktop application

Paper docs created with the Legacy version (the older account)

1. Can’t be stored in the Dropbox folder on their computer or in the Dropbox folder on your computer

2. Will continue to be saved separately on not on

3. Will keep appearing on in your recent or suggested files lists but not on

This is the reason why you're getting different options on different accounts. 

I hope this clears things up and please let me know if you have any more questions. 


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Why I can't create a Dropbox paper file from my Dropbox account?
1 Reply
1 Like
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post