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Why is there a different name on the email address that send me the password reset?

New member | Level 2

Hello there,

I have a Dropbox account and I have noticed that for example when I reset my password and hit the "send an email" gets sent to my email but the name is not my own name but a different name for example 

Why is that?  I have 2 dropbox accounts and its the same issue each time.  I am just concerned that the person has access to my account and I want to change the name if possible.



1 Reply

Re: Different Name

It sounds like the email address was saved under a specific name by your email provider. 
However, if you have any additional queries regarding this, due to account-specific info that’d be required, we’d have to continue over email. I was able to locate your ongoing discussion with my colleague and can see that they replied to your request. 
Please check your inbox for their latest message. Thanks in advance!

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Why is there a different name on the email address that send me the password reset?
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