Announcements
Known issues updated. Learn more

default

yes

Why is there a different name on the email address that send me the password reset?

New member | Level 2

Hello there,

I have a Dropbox account and I have noticed that for example when I reset my password and hit the "send an email"...it gets sent to my email but the name is not my own name but a different name for example Name@no-reply@dropbox.com. 

Why is that?  I have 2 dropbox accounts and its the same issue each time.  I am just concerned that the person has access to my account and I want to change the name if possible.

Cheers

 

1 Reply

Re: Different Name

Dropboxer
 
It sounds like the email address no-reply@dropbox.com was saved under a specific name by your email provider. 
 
However, if you have any additional queries regarding this, due to account-specific info that’d be required, we’d have to continue over email. I was able to locate your ongoing discussion with my colleague and can see that they replied to your request. 
 
Please check your inbox for their latest message. Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Why is there a different name on the email address that send me the password reset?
360 Views
1 Reply
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post