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cant get in to my 2 accounts !

New member | Level 2

1. I have a Dropbox (DB) APP on my desktop installed YEARS ago that i do not remeber the password for - so cant really use - it is embedded somehow but has a ton of useful files on it i cannot access or add to so COMLETELY USELESS and irritatating as feel like i am having my data held captive by DB!

Q= How can I fix this so i can access my DB desktop files and sync with my iphone ? 

2. i OPENED ANOTHER DB account 2 years ago on my cell in another name THAT DOES NOT SYN WITH DESKTOP COMPUTER DROPBOX AS REEFERRED IN #1 ABOVE

Q= How can I fix this to make them sync? 

3. cannot conect cell to Desktop using DB cell ph instructions:

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Re: cant get in to my 2 accounts !

Dropboxer
Hi there @BellaBella
 
Initially, please note that the Dropbox folder is just like any other folder on your computer, but with syncing capabilities. As such, although you may not be syncing, you should still be able to access the files in your Dropbox folder. 
 
Moving on to your first query though, if you forgot your Dropbox password, the easiest way to reset it is to visit the forgot password page. If that doesn’t work for you, there are a few other steps you can try as per this article
 
Furthermore, please bear in mind that each Dropbox account is associated with one email address, so if you have two Dropbox accounts, they’ll be connected to two separate emails. 
 
As such, if you have connected your mobile to “Account A” and your computer to “Account B”, the files in the accounts won’t sync from one device to another. If you want them to sync, you’ll have to sign in to both devices with the same account.  
 
More information
If you’re unsure which email is connected to each Dropbox accounts, you can check from the following:
  • Website - your General tab in your Settings.
  • Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
  • Mobile app - Account tab (iOS) or Settings (Android).
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Hi anonymous,

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cant get in to my 2 accounts !
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