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"Delete account" not an option under General tab

New member | Level 2

I followed the directions at to delete my Basic account. The directions say to click "Delete account" under the General tab. My General tab in Settings doesn't include "Delete account," nor can I find "Delete account" under any tab.

Appreciate your help!

2 Replies

Re: "Delete account" not an option under General tab

Star Collaborator | Level 18

Take a look on bottom of this page. winking face


Re: "Delete account" not an option under General tab


Hi @Frustrateduser7, thank you for checking in about this! 

Are you getting any errors, or seeing the same issue when trying to delete the account from a different browser/incognito browsing mode?

If not - is there any chance your account was on a Business trial or team?

In this case, it may have been converted to a Free team account and you will need to delete/leave the Free team in order to then delete your individual account. 

Let me know what you find and we'll take it from there, thanks!

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"Delete account" not an option under General tab
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