Our customer support team is dedicated to helping you have a great experience using Dropbox. When you’ve got a question, we want to make sure we provide you with an answer. We put together this overview to help you understand the support options available. When you contact the support team, be sure to include all the relevant details that will help them resolve your issue.
Note: The customer support levels described here are accurate as of April, 2017. Dropbox’s customer support levels may change in the future.
You can find info about downtime and the current status of Dropbox products on our status page.
Phone and chat support is available in the following languages: English, French, German.
Email support for Dropbox Basic and Plus is available in the following languages: English, French, German, Italian, Spanish, Japanese, Portuguese. Enterprise email support is available in English only.
*This support channel is only available to team admins. Team admins can access support channels through the admin console.