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How to contact Dropbox Support

Community Manager

thinking face If you have a question, you can ask our community here - you will usually get a reply within 2 hours!


All Dropbox customers can reach Dropbox Support over email, via the help center, Twitter or Facebook and by posting in the Community.

Dropbox Business admins can contact live support through the admin console.

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We're dedicated to helping you have a great experience with Dropbox. When you have a question, we want to make sure we provide you with an answer.

Learn about the support options and expected response times for your plan:

 

Dropbox Basic

Type of support Email
Available hours Monday-Friday
Expected response time 72 hours

 

Dropbox Plus and Professional plans

Type of support Email Chat*
Available hours Monday-Friday Monday-Friday
Expected response time 24 hours Within a few minutes

* If your Dropbox Plus or Professional account is linked to a Dropbox Business account, you will not have access to chat support due to Dropbox security restrictions.

 

Dropbox Business—Standard and Advanced plans

Type of support Email Chat Phone
Available to

Standard members and admins

Advanced members and admins

Standard admins

Advanced admins

Standard admins

Advanced admins

Available hours Monday-Friday Monday-Friday Monday-Friday
Expected response time 24 hours Within a few minutes Within a few minutes

 

Dropbox Business—Enterprise plan

Type of support Email Phone
Available to Members and admins Admins
Available hours 24/7 24/7
Expected response time 1 hour Within a few minutes

 

Note: The customer support levels described here are accurate as of January, 2019. Support options may change in the future. 

 

Available languages 

Phone support: English, French, German, Italian, Japanese, Portuguese, Spanish

Chat support (Standard and Advanced plans): English, French, German, Italian, Japanese, Portuguese, Spanish

Chat support (Professional plan): English, French, German, Italian, Japanese, Portuguese, Spanish

Email support: English, French, German, Italian, Japanese, Portuguese, Spanish

Note: Enterprise email support is available in English only

 

Available time zones 

English Phone support is available:
- 24/5 for Standard and Advanced team admins.
- 24/7 for Enterprise team admins.

 

Europe: 9AM - 5PM GMT and CET  

United States: 8AM - 8PM ET

Australia, New Zealand, and Singapore: 9AM - 5PM AET

Japan: 9AM - 5PM JST 


Is Dropbox down? Check the Dropbox status page.
 
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Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

How to contact Dropbox Support
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