cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Did you know you can get an answer in less than 2 hours? Try asking a question now!
479 Views
0 Comments
0 Likes
Highlighted
Community Manager

What happened to my question? Why did it get merged?

Hi all!

 

That's quite a common question in long threads and trending issues, so I'll try to explain it a bit more!

 

What's a merged thread?

When two or more threads start around the same topic, we will try to merge them into one central discussion.

 

Why do we merge threads?

That helps our teams keep track of issues and seize them better. It's also easier to find and know where to 'chime in'.

 

Do you delete my previous posts after merging?

No, we don't delete them. They simply get added to the central thread. What may happen is that your conversation will follow a chronological order and therefore be shown in the middle of the thread (rather than at the end of it)

 

Who can merge threads?

Our Dropbox team and Super Users.

 

 

Do you have more questions about merging threads? Comment below!

 

Cheers,

Ed

your community manager




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)