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AFTER INSTALLING NEW VERSION DROPBOX WARNS ME TO INSTALL A NEW VERSION

AFTER INSTALLING NEW VERSION DROPBOX WARNS ME TO INSTALL A NEW VERSION

marckitekt
Explorer | Level 4

Hi,

 

I'm sorry for my bad English. I'm trying to update dropbox with my laptop but when the automatic download is completed I try to type my username and password to log in but there's a warning massage inviting me to download the new version. 

 

Hope my request is clear.

 

Help me go on please.

 

Thanks everyone.

11 Replies 11

Mark
Super User II

Which version does it say you are using when you mouse over the Dropbox icon? 

 

What OS is installed?


 


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marckitekt
Explorer | Level 4

Thanks for answering.

 

Just unistalled Dropbox and that version was the one that starts downloading as the last one. My OS is Windows 11. 

marckitekt
Explorer | Level 4

The version is 156.4.4908 automatically dowloaded and installed. I can't log in.

Just unistalled Dropbox and that version was the one that starts downloading as the last one.

My OS is Windows 11. 

Thanks for helping.

Mark
Super User II

That is a VERY outdated version of Dropbox if I'm honest.

 

We are currently on 186.x

 

Can you try updating from https://www.dropboxforum.com/t5/Desktop-client-builds/ct-p/101003000 ?


 


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marckitekt
Explorer | Level 4

Installed 187.4.5691 and that's the screenshot "IMPOSSIBILE ESEGUIRE L'ACCESSO. RIPROVA" means "UNABLE TO LOG IN. TRY AGAIN"Screenshot 2023-11-19 212937.png

Nancy
Dropbox Staff

Thanks for this screenshot, @marckitekt. Can you clarify what’s the plan of the Dropbox account you’re trying to sign in? Is it a free Basic account, or a paid one?

 

Also, do you have any VPN/antivirus/firewall/proxy that could be interfering with the Dropbox app?

 

If yes, please try to temporarily disable it, and let me know if it makes a difference.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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marckitekt
Explorer | Level 4

It is a 2 TB paid one. I use AVG Antivirus with paid license and the installation was unsuccessful even though I disabled AVG before installing Dropbox. 

Thanks for helping.

Jay
Dropbox Staff

Hi @marckitekt, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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marckitekt
Explorer | Level 4

Yes I could, thanks. 

 

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