Acer promotion

[dm962]

Hi I recently purchased a new acer laptop and I got the prompt telling me that I would get 1 year dropbox space but when I logged in and installed dropbox on my computer, it says that I only had 2 GB. Pls help

[Lusil]

Hi there @dm962, thanks for reaching out to us. 

Have you by any chance redeemed the same type of deal once in the past?

If not, could you make sure that you signed in on the desktop app with the same email as the one you're using via the website?

Give me a nudge whenever you have a moment to check this out, cheers!

[dm962]

Hi,

I was setting up my new computer when the prompt came up, then It asked me to create a dropbox account or sign in, So since I had a dropbox account I signed in, then It did not give me the acer promo.

Also right now I am signed in to the desktop app with the same account email online

[Lusil]

In that case, I've sent you a ticket so that we can have a better look into this. 

Whenever you have a moment, check your inbox and we'll go from there. 

Cheers!

[DuckyG]

Same thing here.
New acer promo, logged into dropbox and no additional space.

please advise

[Walter]

Hey @DuckyG, thanks for joining this topic and sorry to hear you're having issues with this.

May I reach out via email to have a better look internally?

[Cjbeeb]

Same here.

[Walter]

Hey @Cjbeeb, thanks for the nudge!

I just sent you an email to the address that's associated with your profile here on our Community.

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

Cheers!

[Dan2021]

Hi, same issue here. Please could you help? Thanks 

[Walter]

Hey @Dan2021, sorry to hear you're also having issues with redeeming your Acer promotion. 

May I reach out via email to have a look internally?