Apps and Installations
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I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app.
Help! what should I do?
Hey @ardmara, thanks for bringing this to our attention.
Can you please send us a screenshot of the pop-up message you're getting, so we can have a visual of this?
Thanks in advance!
Hi @ardmara, can you try to click the "OK" button, then try to start the desktop app again? Does it still fail to open after that?
Hi @ardmara, can you click on the blue hyperlink, and attach the error message to your next response?
For more info on available support options for your Dropbox plan, see this article.
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