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After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

ardmara
Helpful | Level 6
Go to solution

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app.

Help! what should I do?

1 Accepted Solution

Accepted Solutions

Emmet
Community Manager

Hi everyone, 

 

Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

 

Regards,

 

Emmet 

View solution in original post

50 Replies 50

Hannah
Dropbox Staff
Go to solution

Hey @ardmara, thanks for bringing this to our attention.

 

Can you please send us a screenshot of the pop-up message you're getting, so we can have a visual of this?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ardmara
Helpful | Level 6
Go to solution

Screenshot 2022-11-02 at 12.06.43.png

 Here it is. I've uninstalled dropbox from my mac and re-installed it now. Will see how it works today.

ardmara
Helpful | Level 6
Go to solution

No, I'm still getting the same message. When I click the 'get help' button, I get this (Then it has my google email beneath it and my work email, but I cropped them out for this share): 

Screenshot 2022-11-06 at 11.24.01.png

ardmara
Helpful | Level 6
Go to solution

to clarify: I click the 'get help button, it takes me to safari, where that message comes up on the screen.

 

Megan
Dropbox Staff
Go to solution

Hi @ardmara, can you try to click the "OK" button, then try to start the desktop app again? Does it still fail to open after that?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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ardmara
Helpful | Level 6
Go to solution

yes, I can get it open, but I have to do this every time I open up the computer - open safari, go to my dropbox account, and then it will open on the desktop.

ardmara
Helpful | Level 6
Go to solution

I get this message, but then it opens: 

Screenshot 2022-11-06 at 18.11.37.png

Megan
Dropbox Staff
Go to solution

Hi @ardmara, can you click on the blue hyperlink, and attach the error message to your next response? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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ardmara
Helpful | Level 6
Go to solution

It downloaded as .txt and that would not upload here, so I've copy & pasted into word; that wasn't supported so I tried pdf and that was not supported...

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