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After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

ardmara
Helpful | Level 6
Go to solution

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app.

Help! what should I do?

50 Replies 50

ardmara
Helpful | Level 6
Go to solution
bn.BUILD_KEY: Dropbox
bn.VERSION: 161.4.4923
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3
pid: 572
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hilaryrobinson'
appdata: '/Users/hilaryrobinson/.dropbox/instance2'
         real_path='/Users/hilaryrobinson/.dropbox/instance2'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
              real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
         real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 806, in wrapper
  File "dropbox/client/main.pyc", line 6261, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 306, in _wrapped
  File "dropbox/client/main.pyc", line 5788, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5712, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
  File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
  File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None

 

ardmara
Helpful | Level 6
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@Megan I've pasted the message I got this morning into this thread. Hope this helps!

Walter
Dropbox Staff
Go to solution

Hey @ardmara, thanks for providing the whole error you got. 

 

Could you try an advanced reinstall and let us know if this persists? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ardmara
Helpful | Level 6
Go to solution

Sorry, no I can't. I've no clue what/where the terminal app is - can't find anything called the terminal app - and if I could, I don't want to start messing with putting in such instructions. I'll try to get one of our technicians to do it.

I'm also worried about the full report that I posted above. I note that other people put in redacted versions of reports. There is a button on the dropdown that says edit, but it won't allow me to do so. Can you help remove any parts of it that shouldn't be there? Thanks.

 

Megan
Dropbox Staff
Go to solution

Hey @ardmara, you can click the Launchpad icon in the Dock, type Terminal in the search field, then click Terminal. In the Finder,open the /Applications/Utilities folder, then double-click Terminal.

 

If you have someone else, and you feel confident that they can follow the steps, absolutely do that.

 

As for the error message, it's a safe, Dropbox error message to share with us since it's simply stating what could be happening with the app itself. However if you wish, let me know which parts you'd like me to remove from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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NealWiser
New member | Level 2
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I got the same popup. I was stupid enough to click on the link. At the moment, nothing seems to have happened, but I'm now VERY concerned.

Hannah
Dropbox Staff
Go to solution

Hey @NealWiser, thanks for the nudge here.

 

Do you see a Dropbox icon in your menu bar

 

If so, can you please hover over it with your mouse and let us know the sync status and version of the Dropbox application that's currently installed on your computer?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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NealWiser
New member | Level 2
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Sync seems fine now.

v162.4.5419

Hannah
Dropbox Staff
Go to solution

That's perfect, happy to hear that, Neal!

 

If you come across any issues, make sure to get back to us.

 

Have a wonderful rest of your day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Dalbot
New member | Level 2
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Hi,

I'm having the same issue as the OP. Dropbox is no longer loading/signing in when I boot my Mac. I have the same error message as the OP, and dropbox directs me to sign in with Google to "dropboxer.net" — which is very suspicious to me. I've not done this. When I open Dropbox manually, it logs in correctly.

 

Has my machine been hacked? What is "dropboxer.net"?

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