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After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

ardmara
Helpful | Level 6
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I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app.

Help! what should I do?

50 Replies 50

Nancy
Dropbox Staff
Go to solution

@ardmara, I just logged a ticket for you. Please reply to my email, and we’ll check this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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