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Re: After upgrade to Ventura Public Beta 5, Dropbox client always stops syncing at about 3/4 of my f

After upgrade to Ventura Public Beta 5, Dropbox client always stops syncing at about 3/4 of my files

tillkrueger
Collaborator | Level 10

I am on a MacBook Air 2020 (M1), and on Monterey 12.3 things were still working, but after upgrading to the Ventura Public Beta 5, the Dropbox client now starts syncing fine with over 512,000 files, but always stops at 364,021. Rebooting the MBA, quitting and restarting the Dropbox client has no effect.

Are there any known issues with the client on Ventura PB 5, and are there solutions to it?

Any help would be greatly appreciated.

3 Replies 3

Re: After upgrade to Ventura Public Beta 5, Dropbox client always stops syncing at about 3/4 of my f

Rich
Super User II

@tillkrueger wrote:

Are there any known issues with the client on Ventura PB 5, and are there solutions to it?


Dropbox will officially support Ventura when it's out of beta. Until then, expect that there may be issues.

Re: After upgrade to Ventura Public Beta 5, Dropbox client always stops syncing at about 3/4 of my f

tillkrueger
Collaborator | Level 10

No offence, but I do realise that Ventura isn't out of beta yet. Otoh, it is but a month out, and if there isn't a version of Dropbox yet that will fulfil its purpose, what is this next macOS transition going to be like? With full support of Monterey having been announced only a month or two ago, it further reduces my belief that Dropbox will ever be on top of modern developments.

It took me the better part of the past year to get Dropbox to work reliably on Monterey, so when a month before the release of Ventura I get the advice from support to uninstall the beta release and install the stable release instead, which did nothing, and then my support request is closed as "solved", my confidence in Dropbox as a business partner (as it is one of the most important elements in my business to exchange production data with my clients *reliably*) has all but dissipated.

As a subscriber to the Pro plan for over 10 years, I think that suggesting that I install the stable release and then close my support request just seems wrong. I can accept "some issues", but a complete failure to fulfil its purpose is more than "an issue".

Thanks for chiming in, though!

Re: After upgrade to Ventura Public Beta 5, Dropbox client always stops syncing at about 3/4 of my f

tillkrueger
Collaborator | Level 10

Ok, so Ventura is now officially out, and after installing the full release, my Sync icons are gone (again!)...every year, the same bs, with Dropbox not being ready...a support chat sent me a link to a list of compatible operating systems, and Ventura is not on it...with full support for Monterey having been announced only a couple of moths ago, it's likely that Dropbox will need another 10 months to release a version that is fully compatible with Ventura.

Without seeing the Sync icons, how am I supposed to know what's going on with my local Dropbox?

I should add that I just disabled every other Finder extension, leaving only Dropbox's extensions, and voilá, the icons are back...but is that really a solution, making Dropbox the *only* app on my system that is allowed Finder extensions? It certainly seems that way. I find that unacceptable, as there are many other excellent apps that give me utility that I rely on.

Need more support?