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As of yesterday, I cannot open desktop Dropbox PDF files? / Dropbox unexpectedly quit error

As of yesterday, I cannot open desktop Dropbox PDF files? / Dropbox unexpectedly quit error

kwright
New member | Level 2

When I try to open PDF files in Dropbox App on Desktop, I get a pop-up the says "Dropbox unexpectedly quit", then asks to restart dropbox?  There are also "gray" X's over the PDF icons?

1 Reply 1

Hannah
Dropbox Staff

Hey @kwright, thanks for bringing this to our attention.

 

Are you only seeing this behavior with PDF files?

 

What's the sync status of the Dropbox application? Can you hover your mouse over the Dropbox icon in your system tray, to see that?

 

Is it showing any error messages?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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