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BSOD on Win10 laptop ... throwing a bad pool caller error

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

MojoMojo
Helpful | Level 6

Hi Daphne
Thank you for your input. Because I don't have a direct license with Symantec I can't open a supportrequest. The License belongs to the Enterprise. Long way to go there.......
Also Dropbox is not an official corporate tool so I don't know if I get any help by the IT department. 
It all seams like it's goodby for Dropbox on Enterprise Laptops and PC if the problem can't be solved on your side. Sad but maybee true )-:

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

I see, it's a bit of a sticky situation there @MojoMojo.

I'd be happy to help where I can with this. Can you let me know if your Symantec installation was updated at all? Which version are you currently running?

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: BSOD on Win10 laptop ... throwing a bad pool caller error

dougwenzel
Helpful | Level 6

I'm in the same boat with my Enterprise IT Dept.  Because Dropbox is not supported by our Enterprise, they're not excited about me updating to a one-off maintenance upgrade.

 

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

Thanks for adding to the discussion here @dougwenzel!

For those who can't update to the 15.1 MP version, I'll keep my eyes peeled for when this is released officially as a new version and let you know as soon as possible.

When this is released, hopefully your IT departments won't have any issues with updating your devices to that version.

Sorry that I can't suggest much more for this, but I'll keep you all posted here with any info I get.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: BSOD on Win10 laptop ... throwing a bad pool caller error

MojoMojo
Helpful | Level 6

15.1 MP1 is not working for me. Anyone got it working again? If so, what version?

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Sudy
Explorer | Level 4
Same here 😞

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

Hey @Sudy, thanks for joining the discussion here.

Can you just clarify for me if you're also running Symantec Endpoint Protection on the device that's having this issue?

If not, I'd be happy to look further into this with you. 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Sudy
Explorer | Level 4

Hi Dapnhe,

I'm running McAfee Endpoint Security on Windows 10 with Bitlocker.

Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

Thanks for getting back to me @Sudy!

So we can have a better look into this, I've reached out to the email linked with your profile here.

If you'd like to, please check your inbox when you have a moment and we'll go from there.

Thank!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: BSOD on Win10 laptop ... throwing a bad pool caller error

Daphne
Dropboxer

Hey everyone, I have a small update for anyone using Symantec!

The update that was previously only available with the Symantec Endpoint Protection Maintenance Patch (15.1 MP) should now be available to all with the latest update.

If you're not able to update the app itself, please contact your IT department to see if they can update the app on your device. For more info, you can check the Symantec Support Center here.

I hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Sudy Explorer | Level 4
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    Daphne Dropboxer
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