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Re: Backup stuck

Backup stuck

Homer
Helpful | Level 7

My backup has been stuck at 99% complete for days. How do I get it to complete?

Screenshot 2023-07-06 at 4.06.04 PM.jpg

 

15 Replies 15

Homer
Helpful | Level 7

Changing the bandwidth setting has made no difference. The sync or backup (I'm not sure which) is still frozen with just 2 Mb left (see attachment). Are you able to tell if the backup is complete on your end?

 

I used to be able to run both Dropbox and OneDrive at the same time. Both apps have been updated in recent weeks, as has the MacOS, so some change to one of them must have broken something.

 

 

Homer
Helpful | Level 7

Screenshot 2023-07-18 at 5.03.36 PM.png

Nancy
Dropbox Staff

Thanks for the extra screenshot! 

 

If possible, can you please temporarily unlink OneDrive from your computer, and let me know if the desktop app completes syncing now? 

 

There may be an issue indeed with Dropbox and OneDrive overlapping, so I’d like to make sure that this isn’t the reason why your backup can’t complete.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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krebernik
New member | Level 2

Both computers stopped synching. The MacBook Pro with the same "99%".
Switching the WLAN connection helped for me.

Homer
Helpful | Level 7

Thanks, I'd like to try that. Where do I find the WLAN setting on a Mac?

krebernik
New member | Level 2

I turned on tethering on my mobile phone and clicked the WLAN icon in the menu bar. Once I switched the network, dropbox continued with its synchronization.

krebernik_2-1690176563729.png

 

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