cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Looking for some photography tips this holiday period? You can find some in our Photographers Group here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bad view after updating Dropbox

Bad view after updating Dropbox

Lingam
Explorer | Level 3

Hi,
today I saw an alert that required me to update my dropbox to the new version to grant more compatibility with maOs system (currently I'm on 12.6.1)

After the update the view of each item on dropbox local folder (on my Mac studio) has added a lot more horizzontal space betwen each file and folders so when before the update I could see al lot of item in the same view, now I see nearly half of them!!!
And I can't control the space with the "show view options" panel of the mac (like I can for all other object…)
The only way is to disable the "align to grid" option but it's really crazy!

If this is the new updated view of Dropbox how can I go back to previous version?
I don't like at all because it's very uncomfortable!
Can somebody help me?
Thanks in advance

6 Replies 6

Walter
Dropbox Staff

Hey @Lingam, sorry to hear you're having issues with this and thanks for your feedback.

 

Just to make sure we're on the same page, could you send us a screenshot of what you're referring to, so that we can have a visual too?

 

If you could also clarify the version and status of the desktop app on your computer as shown in your menu bar, I'd appreciate it.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Lingam
Explorer | Level 3

Hi Walter,
thanks for your help!
Sure, I send you two screenshot of the same folder viewed on two different pc: 
- the first one is on my Mac Studio when Dropbox has been updated yesterday
- the second one is on my iMac 27" on which Dropbox has NOT been updated

The really strange thing is that both versions on the two pc are exactly the same (v 163.4.5456) (???) but on iMac I don't made any update, in fact I can still see the alert with red dot circle (view screenshot n. 3) 

As you can see in the first screenshot, files and folders are much more spaced vertically from each other, thus taking up more space, while in the second one are much more close each other… (just in vertical).

Now, after the update, I have deleted many files and the problem seems less evident but I usually keep many more files in the same folder because I need them for work and I assure you that with this distance, which is fixed and NOT MODIFIABLE, everything becomes much more complicated!
If I had imagined such a thing I would never have updated as this alert asked to do!


How can I do to "force" this type of view going back to view before update?

In all the other folders on the Mac the files are much closer to each other vertically and ONLY in these folders on Dropbox I can't modify them by acting on the "Show View Options" panel: the only possibility is to disable the "align to grid" option but, by doing so, everything is much less orderly!


Thanks a lot for help 🙂
Marco

 

First Screenshot (Dropbox updated)
Screenshot with Dropbox updatedScreenshot with Dropbox updated

Second Screenshot (Dropbox NOT updated)

Screenshot with Dropbox NOT updatedScreenshot with Dropbox NOT updated

Third Screenshot (Alert)

Alert to updateAlert to updateAlert to update (more)Alert to update (more)

Jay
Dropbox Staff

Hi @Lingam, we do appreciate you testing out the beta for the Dropbox desktop application. If you wish to opt-out of this beta experience, you can find the steps to do so on this page.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Lingam
Explorer | Level 3

Hi Jay,
thanks for your help but in the page you mentioned it's written to :

 

  1. Click the Dropbox icon in the menu bar.
  2. Click your avatar (profile picture or initials) in the top-right corner.
  3. Click Preferences.
  4. Under the General tab, click Leave beta experience.
  5. Click Leave beta

I follow all the things until point 4 but under my General Tab there is no "Leave beta experience" link at all, to click on…! (???)
So I don't know what to do…

Lingam
Explorer | Level 3

Schermata 2022-12-20 alle 16.52.57.png

Walter
Dropbox Staff

Hey @Lingam, thanks for the screenshot and the additional details - much appreciated!
 

Could you please let us know if you're using the Dropbox Backup feature to backup your computer's OS folders or your external drive(s) to Dropbox?

 

If so, you'll need to follow the instructions that are a bit further down on this page

 

Let us know if that helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    Lingam Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?