Blue Screen of Death on Win10

[FadedPoppy]

Good morning.

Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.

Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?

If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.

Without Dropbox running the PC runs perfectly.

There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.

This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542.  Chrome auto updates so that shouldn't be the issue.  I'll follow the other suggestions in that post to see if I can resolve that issue.  It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.

Thank you in advance for any assistance.

Jason.

[PeterDBU]

What if your issue is with a antivirus that isnt symantec? (McAaffe here)

[Daphne]

Hey @PeterDBU!

I'm sorry to hear that updating the antivirus you mentioned in your previous post ended up not working out.

If the issue is only persisting while McAffe is running on your computer, then I'd suggest letting the specialist you're in contact with know.

Can you reply back to their last email and let them know that the issue is still occurring and your trouble with adjusting the settings of McAffe?

If you no longer have their email to reply to, let me know and I can create a new ticket for you.

Thanks!

[tblewis0]

Hello--

I currently get a Blue Screen of Death error with the code KERNEL_MODE_HEAP_CORRUPTION. Dropbox was working fine until about a week ago when it stated that it was processing an update. After it completed it began giving this error about 30 seconds to 1 minute after running. Whenever Dropbox starts after a restart, shortly after it will do it again. If I close the Dropbox process before it can do it or stop it from starting with Windows it won't do it. I am currently running version 89.4.278 and I recently uninstalled it then reinstalled it completely.

When I did the uninstall and reinstall, it did not crash right away, it began to sync for a bit and lasted about 30 minutes then it crashed.

I am running Windows Version 10.0.18362 Build 18362 on a Dell Precision 3541 x64-based PC. I've recently updated my BIOS tot eh latest version as well hoping that this could help fix the issue.

I also have Symantec Endpoint Protection Client (Version 14 (14.2 RU1) build 3332 (14.2.3332.1000)) and DLP Endpoint Agent (Version 15.5.0107.01001) which cannot be uninstalled from the machine. This is my corporate computer so it cannot be removed.

Please feel free to open a ticket on my behalf so I can get this resolved as my Dropbox is not usable at all and I really need it working as soon as possible. I appreciate your help.

[Daphne]

Hi @tblewis0, thanks for joining the discussion!

If you haven't already, can you please check the "accepted solution" here for our latest update on this?

If possible, please update to the 15.1 MP version of Symantec Endpoint Protection as this should resolve the issue with the BSoD.

Should the issue persists when you have this version installed, then you would need to reach out to Symantec for further assistance I'm afraid.

Let me know if this helps!

[tblewis0]

Hey @Daphne,

I've reviewed it and tried. I am contacting Symantec now because I am unsure how to upgrade it and it appears my version is past 15.1. I am at 15.5.

[MojoMojo]

Hi Daphne
Version 15.1.0107.01002 is not working. I think this is 15.1 MP1.

Any info what Version should work?

[MojoMojo]

Anyone got Dropbox working again?

If so what worked?

[EdL]

Not me. I am in the process of moving everything over to Box. A shame, because I found DropBox so useful and intuitive for so long. But it is crashing 2 of my 3 machines and I can't be without them.

[Susanre]

It feels misleading that Dropbox is saying that this issue is “solved” when they are joint pointing us to Symantec’s support page and many of us don’t even have Symantec. I’m looking for alternatives to Dropbox too now.

[Daphne]

Hello everyone, thanks for all your updates here!

@MojoMojo, I'm afraid that if you're still having issues with this version of Symantec then you would need to reach out to Symantec Support for further assistance on this.

I was able to locate your ticket through Support @Susanre, as we would need to do investigate some more if you're getting BSoD without using Symantec.

I can see that our specialist replied back to you requesting some additional info via email. Did you receive this email? If not, would you like me to reach out to you again?

Keep me posted!