Can't access Replay; "Dropbox Replay isn't enabled for your team" error message

[foxelli]

Hello,

Our team can't access replay dropbox app anymore.  It was working fine but suddenly it gives error that says : Dropbox replay isn't enabled for your team.

Anyone has any ideas what might be the issue?

Thank you

[Hannah]

Hey @foxelli, thanks for bringing this to our attention.

Would you mind sending over a screenshot of the error message as well?

Also, at which point are you getting the error, immediately after opening Replay?

Any additional info you can give us, would be really helpful.

Cheers!

[MaikolSMF]

[Hannah]

Thanks for the screenshot, @MaikolSMF.

Are you in the same Dropbox Business team as @foxelli, or are you part of a completely different account?
 

Have you tried contacting our support team about this? If you have please send along the ticket number of your communication.

Otherwise, I can also open a ticket for you.

Let me know!