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Can't login to Dropbox on my Samsung Tablet

Can't login to Dropbox on my Samsung Tablet

ottofriesen
Explorer | Level 3

I have been using DropBox Paper on a Samsung Tab 4 with Android v5.0.2. Did a factory reset on it, now it doesn't accept an email address in DropBox to log in to DropBox. I have more than 1 account, different emails, and if I try to log in with any one of them, I get a message saying "Please enter a valid email address". Also doesn't show the Paper App in Play Store. I get a message saying "Device not compatible for this app" Is there any way to fix this?

1 Reply 1

Jay
Dropbox Staff
Hi @ottofriesen, thanks for messaging the Community.

It sounds like your version of Android is too low in order to run Dropbox.

It needs at least Android 6.0 to be able to run and sign into the app. If you device can do so, try to upgrade Android to then login to the app.

If you need any further assistance, please let me know.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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