Can't see the dropbox folder on windows explorer

[Kazem]

Hi, 

I have isntalled Dropbox, but it didn't create a folder on my laptop and I can't see the dropbox files. I should go online and login everytime I need to see the dropbox files.

Thanks for help.

[Lusil]

Hey @Kazem, thanks for reaching out to us. 

If you've successfully installed the desktop app, could you follow these steps to finding your Dropbox folder on your computer? 

Let me know how it goes!

[Kazem]

Hi, 

Thanks for the reply. 

When I type %HOMEPATH%/Dropbox   it doens't open, says Windows can't find the address, check the spelling.

Thanks.

[Lusil]

Thanks for your swift reply, @Kazem. 

Have you also signed in to your Dropbox account through the desktop app?

Do you see the Dropbox icon next to your computer's clock?

If you don't see it, it means that the desktop app isn't running and you'll have to manually launch it from your applications menu. 

Keep me posted!

[Kazem]

Thanks.

I can see the Dropbox icon next to computer clock, but it is in gray color and I can only see it when I loging to dropbox. 

Please let me know how I can manully lunch it from applicaion menue. 

Thanks.

[Kazem]

Hi, any update?

Thanks

[Lusil]

You should be able to launch the desktop app like any other app on your computer from the Start Menu.

However, since you mention that you can see the Dropbox icon next to your computer's clock, it means that it's running. 

Could you please send me a screenshot of what you see when you hover over it?