Cannot connect to Dropbox app on iPhone

[dieter_randolph]

Hello!  I cannot connect the Dropbox app on a new phone to my account. When I try to enter the 2FA code, I consistently get a “Sign-in Failed - Sorry, an error occurred. Please try again later.” message.

I’ve tried changing my 2FA method from SMS to the Authenticator app, and have also reset my password to something simple, all to no avail. Please help!

[dieter_randolph]

In addition, I’ve tried turning 2FA off, setting a simple password, uninstalling/reinstalling the app (and restarting my phone in between) and so on.

[Vernon]

Hi there,

Sorry to hear about this. 

Have you checked here and see if any of the solutions provided applies to your case?

If not, since this a sensitive security issue, can you reach out to our team and let them know?

Once doing so, if you want, send us here the ticket ID so we can locate it and follow up.

Cheers!

[dieter_randolph]

Thanks — I have indeed worked through the solutions on the page you’ve noted, but none of them work.

I’ve reached out to Support, as per your suggestion, but do not yet have a ticket number.

[dieter_randolph]

Also, I can indeed login to Dropbox via my phone’s browser.

I’ve tried a number of network connections, all with the same results.

[dieter_randolph]

Looks like the ticket number is 7387287. Thanks!

[Vernon]

Hi dieter_randolph,

I was able to locate your ticket and I can see that one of our agents is handling the case right now.

You will be receiving any new updates via the ticket's email chain.

Feel free to reach back should you need anything else.

Cheers!

[dieter_randolph]

Thanks!

[Ross_S]

HI,

 We're aware of this issue and are actively working to fix it as the highest priority. 

 I'll update once we have the issue resolved!

Many thanks.

[dieter_randolph]

Thanks!