Cannot connect to Dropbox app on iPhone

[Maple · Accepted solution]

Hi dieter_randolph,

Can you try logging in now?

[dieter_randolph]

I can indeed — thanks!

[Evzzlms]

I have the same problem

[Jane]

Hey Evzzlms, sorry to hear you’re unable to connect to your Dropbox account on your iPhone. 

Can you let me know whether you’ve enabled two-step-verification on your phone, as the initial-poster had mentioned? Are you getting the same error message by any chance? 

Once I have a bit more info about that, I’ll do my best to analyze the possible causes with you. I’l be awaiting your next message here! 

[NoraV]

Hello, I have upgraded today from Iphone 6 plus to 8 plus. My password doesn't work anymore on the new Iphone. I am sure I haven't changed it and I have it noted down. I have tried nevertheless sending an email of authetification but the email never arrived. Please help.

Nora

[Jane]

Hey Nora (@NoraV), I’ve made sure to run a search on our system on my end, I’ve located the latest ticket you’ve submitted & I can see that you’re in an open discussion with my colleague there. I’ve made sure to include a copy of your comments, so that they take them into consideration in their next reply. Please include all additional questions you may have on that discussion, as they have direct access to your account on our tools. 

I hope that this gets resolved soon for you & I’m here in case you’ll need further assistance - keep me updated in your next message & I’ll do my best to check back with you. Cheers!