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Cannot download app from Google Play on phone

Cannot download app from Google Play on phone

kbug12
New member | Level 2

When using either the text or email link to download Dropbox on my phone, I get this error message. Clicking "Try again" does not work.

 

Also, with this screen in place, I now have no idea to navigate to any other page within the Google Play store. Hitting the < button closes me out of the Google Play store app entirely. I planned to try searching for the app within the store, and try to download that way, but I don't see any way to get to the home page, or any other page within the Google Play app now. Restarting phone did not change anything. 

 

Thanks in advance for any help anyone can provide. 

 

 

Screenshot_20221114-081605_Google Play Store.jpg

1 Reply 1

Re: Cannot download app from Google Play on phone

Walter
Dropbox Staff

Hi there @kbug12, sorry to hear you're having issues with this.

 

Could you let us know the exact OS version of your device and how long has it been since you first noticed this issue?

 

Have you performed a hard reboot of your device at all since you first noticed this?

 

Let us know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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