Cannot open my account on the dropbox app of my android

[Angeles C]

It gives me error all the time when I try to open my account on my android with my correct email and password. I´ve tried by sending a code to my email, etc., but it doesn´t work and it tells me to contact the support center but the automatic replies have not helped either

[Mark]

We really need to know what the error is....

[Angeles C]

 the error is that either the email address or password is wrong

[Nancy]

Hey @Angeles C! Can you please try resetting your Dropbox password as a test, and let me know if that helps?

[Angeles C]

I have tried innumerable times to access my dropbox account from my new cel phone and I haven´t been able. It gives me an error (email or password are incorrect). I have changed my password several times and still gives me the same error

[Nancy]

Thanks for giving that a try, @Angeles C. Is there any chance you’ve made an email typo?

If you try to log in to your Dropbox account on the website, are you receiving the same error?

[Angeles C]

It works on the website. The problem is with the app. I have reloaded the app to start from scratch but it gives me the same error

[Megan]

Hi @Angeles C, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

That would be the limit when using a Basic plan. 

If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.