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Cant start dropbox on osx 12.6 have tried advance reinstall

Cant start dropbox on osx 12.6 have tried advance reinstall

grrrrdrpbox
Explorer | Level 3

Hi Everyone,

And thanks in advance for your help - I am on a Apple M1 max, os 12.6.3 with dropbox plus plan and have not been able to start dropbox for a number of weeks now. Have tried various ideas found on this forum including advanced resinstall but nothing has worked. Here is the output of the error log
Cheers..

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 186.4.6207
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: be454807-33f7-55a7-814a-eadb4b098928
pid: 4926
ppid: 1
uid: 763483159
user_info: pwd.struct_passwd(pw_name='****', pw_passwd='********', pw_uid=763483159, pw_gid=20, pw_gecos='****', pw_dir='/Users/****', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='****', pw_passwd='********', pw_uid=763483159, pw_gid=20, pw_gecos='****', pw_dir='/Users/****', pw_shell='/bin/zsh')
euid: 763483159
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Otheruser'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Otheruser'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/****'
appdata: '/Users/****/.dropbox/instance1'
real_path='/Users/****/.dropbox/instance1'
mode=0o40700 uid=763483159 gid=0
parent mode=0o40755 uid=763483159 gid=0
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=763483159 gid=20
parent mode=0o40755 uid=763483159 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/8z/vl59n55103d7sp5_tdbjjprrpr3n0q/T'
real_path='/private/var/folders/8z/vl59n55103d7sp5_tdbjjprrpr3n0q/T'
mode=0o40700 uid=763483159 gid=20
parent mode=0o40755 uid=763483159 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 2140, in startup_high
File "desktop/dropbox/client_api/dropbox_connection.py", line 599, in __init__
File "desktop/dropbox/client_api/connection/connection.py", line 207, in __init__
File "desktop/dropbox/client_api/connection/connection.py", line 585, in _create_config
File "desktop/dropbox/client/proxy/__init__.py", line 153, in inner
File "desktop/dropbox/client/proxy/__init__.py", line 268, in fetch_proxies
File "desktop/dropbox/client/proxy/__init__.py", line 78, in get_proxy_for_platform
File "desktop/dropbox/client/proxy/wpad_proxy_mac.py", line 27, in __init__
File "desktop/dropbox/client/proxy/wpad_proxy_mac.py", line 75, in _populate_proxies_from_system
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/urllib/request.py", line 222, in urlopen
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/urllib/request.py", line 525, in open
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/urllib/request.py", line 542, in _open
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/urllib/request.py", line 502, in _call_chain
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/urllib/request.py", line 1383, in http_open
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/urllib/request.py", line 1358, in do_open
File "desktop/pip/sentry-sdk/sentry-sdk-cpython-38/lib/sentry_sdk/integrations/stdlib.py", line 121, in getresponse
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/http/client.py", line 1348, in getresponse
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/http/client.py", line 316, in begin
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/http/client.py", line 298, in _read_status
http.client.BadStatusLine: http/1.1 200 OK

 

6 Replies 6

Walter
Dropbox Staff

Hey there @grrrrdrpbox - sorry to hear about this.

 

Since this persists after an advanced reinstall, I'd recommend getting in touch with our support team directly for further assistance with account and device specific information.

 

You can let us know your ticket ID as well so that we can look it up in our system too, if needed. 

 

In any case, please keep us posted. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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grrrrdrpbox
Explorer | Level 3

Hi @Walter

 

Thanks for your message.  umm silly question but I dont seem to be able to find a way to get directly in touch with support and have assumed that my plan does not allow this... ?

Cheers Mike

Walter
Dropbox Staff

What plan are you on at the moment @grrrrdrpbox ?

 

You can see all of your support options on this page and find out more information in this Help Center article


Walter
Community Moderator @ Dropbox
dropbox.com/support


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grrrrdrpbox
Explorer | Level 3

Hi Walter,

 

I'm on dropbox plus plan - does this allow me to raise a ticket?

 

Cheers

Hannah
Dropbox Staff

Hey @grrrrdrpbox, all paid plans have access to our support, so you can absolutely reach out to our support team through the page that Walter linked in his previous reply.

 

I hope this helps!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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grrrrdrpbox
Explorer | Level 3

Thanks Hannah - I should have seen that option earlier on.. Cheers

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