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Capture issue

Capture issue

cpuyo
Explorer | Level 3

Hi

Use Capture, it's great thanks to the different functions that allow to design the screenshots.

Problem : when i look at the captures, without opening, i see the original sccrenshot, not the one i redesigned.

Any help ?

Thanks

10 Replies 10

Walter
Dropbox Staff

Hey @cpuyo, thanks for using the Dropbox Capture feature and happy Monday.

 

Can you please clarify how exactly are you redesigning those screenshots and, if possible, send us a couple of screenshots that illustrate the issue you outlined?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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cpuyo
Explorer | Level 3

Hi,

I do the same I used to do for screenshot. Now it's saved on dropbox (no more on windows screenshot folder).

Then I open the screenshot, make the changes (resize, add text etc)

Then save. 

cpuyo
Explorer | Level 3

Capture d’écran (4548).pngCapture d’écran (4549).png

cpuyo
Explorer | Level 3

As you can see on the photos, most screenshots ca nnot be seen 😞 

Hannah
Dropbox Staff

Sorry to jump in here, @cpuyo.

 

I see that the screenshots have the grey X on them.

 

Are they currently set to available offline or online-only?

 

If they're available offline, can you change them to online-only, to see if the previews appear?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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cpuyo
Explorer | Level 3

Thanks

They are all 'not available off line'. Some are ok, some not

So bizarre.

Jay
Dropbox Staff

Hi @cpuyo, could you try marking the files as local to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cpuyo
Explorer | Level 3

Hi,

Thanks for your advice.

I select 'save on line', it seems ok

🙂

Jay
Dropbox Staff

Glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    cpuyo Explorer | Level 3
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