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Re: Context Menu Not Working after recent update.

Context Menu Not Working after recent update.

athenabeta
Explorer | Level 3

Screen Shot 2023-04-01 at 2.00.25 PM.png

I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dropbox link, or view on dropbox.com. Make available offline and online-only works though.

 

My mac is Monterey (ver.12.6.4) on macbook pro 2016

23 Replies 23

athenabeta
Explorer | Level 3

Hi Walter,

I've tried reinstalling the app several time since. Right now the app version is 195.4.4995. My OS is macOS Monterey 12.7.4

Screen Shot 2024-03-26 at 3.01.17 PM.png

Screen Shot 2024-03-26 at 3.01.38 PM.png

Walter
Dropbox Staff

Thanks for the additional information there @athenabeta    

 

Do you happen to be running any 3rd party apps that might be causing issues like antivirus programs or apps that monitor, sync or backup your files? 

 

Also, can you clarify what happens when you click on the other options apart from the 'make available offline' one? Are you getting any error or is it just not responding?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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athenabeta
Explorer | Level 3

I'm not sure about 3rd party apps for sync/backup or monitoriing but I am sure I don't have antivirus program.

 

When I click on other options the menu closes but nothing else happened. No error popup or anything, just silence.

BenDBX
Community Manager

Hi @athenabeta    

 

I've informed our Engineering team of your issue and they are investigating. I'll let you know when I have an update.

 

Thanks,

Ben

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