Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dropbox link, or view on dropbox.com. Make available offline and online-only works though.
My mac is Monterey (ver.12.6.4) on macbook pro 2016
Hi Walter,
I've tried reinstalling the app several time since. Right now the app version is 195.4.4995. My OS is macOS Monterey 12.7.4
Thanks for the additional information there @athenabeta
Do you happen to be running any 3rd party apps that might be causing issues like antivirus programs or apps that monitor, sync or backup your files?
Also, can you clarify what happens when you click on the other options apart from the 'make available offline' one? Are you getting any error or is it just not responding?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I'm not sure about 3rd party apps for sync/backup or monitoriing but I am sure I don't have antivirus program.
When I click on other options the menu closes but nothing else happened. No error popup or anything, just silence.
Hi @athenabeta
I've informed our Engineering team of your issue and they are investigating. I'll let you know when I have an update.
Thanks,
Ben
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!