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Re: Contextual Menus Exists (Mac OS) - But half do not work

Contextual Menus Exists (Mac OS) - But half do not work

mrothen828
Explorer | Level 3

My contextual menus are there, but several options do not work - I've tried everything under the hood, but no success

Share (not working)

Send a Copy (working)

Copy Dropbox Link (not working)

Version History (not working)

View on Dropbox.com (not working)

Make online only (working)

 

Screenshot 2023-11-29 at 10.38.59 AM.png

Screenshot 2023-11-29 at 10.42.25 AM.png

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @mrothen828, I see, no worries.

 

What about the OS update, did you recently go through with one? 

 

I'd also suggest that you try an advanced reinstall as our last resort here. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Megan
Dropbox Staff

Hi @mrothen828, let's jump right into this! 

 

As a first step, would you mind clarifying any troubleshooting steps you might have tried, in order for us to be on the same page? 

 

Have you tried uninstalling, and then re-installing the app? 

 

If you could also let me know the app's current version, and syncing status, that'd be amazing. You can check this one out, by hovering your mouse, over the little Dropbox icon, next to your WiFi. 

 

Let me know of any updates! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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mrothen828
Explorer | Level 3

I've done all of the above many times. v187.4.5691
Syncing says "Files up to date"

Megan
Dropbox Staff

Hi @mrothen828, have you recently upgraded your OS, by any chance? 

 

Would you mind following the steps that my colleague has provided here, and let me know if this improves the situation at all?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mrothen828
Explorer | Level 3

I tried - same issues

Megan
Dropbox Staff

Hi @mrothen828, I see, no worries.

 

What about the OS update, did you recently go through with one? 

 

I'd also suggest that you try an advanced reinstall as our last resort here. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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mrothen828
Explorer | Level 3

Good News! The advanced reinstall seemed to do the trick!

Megan
Dropbox Staff

Now that's amazing news @mrothen828!

 

Glad to know everything is back on track! Let me know if you need anything else! 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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