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Couldn't Start Dropbox error

Couldn't Start Dropbox error

umsachs
Explorer | Level 3
Go to solution

on new Mac, installed dropbox, and received this message when trying to connect on desktop

 

Couldn't start Dropbox

 

This is usually because of a permissions error..... please contact Dropbox support with the following info for help:

bn.BUILD_KEY: Dropbox
bn.VERSION: 133.4.4089
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5467806a-c0b6-57b0-9ae2-d6f9f7023e6b
pid: 92335
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='davidsachs', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='David Sachs', pw_dir='/Users/davidsachs', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='davidsachs', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='David Sachs', pw_dir='/Users/davidsachs', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'davesachs', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'davesachs', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/davidsachs'
appdata: '/Users/davidsachs/.dropbox/instance1'
real_path='/Users/davidsachs/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40700 uid=503 gid=20
dropbox_path: '/Users/davidsachs/Dropbox'
real_path='/Users/davidsachs/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/f9/yfyl5kwx4msdvp7jxfbkm6x40000gq/T'
real_path='/private/var/folders/f9/yfyl5kwx4msdvp7jxfbkm6x40000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 364, in destroy_root_from_config
AssertionError

 

 

Please help

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution
Hey @umsachs, welcome to our Community and thanks for using Dropbox!

Could you please try an advanced reinstall and let me know how it goes?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

17 Replies 17

Walter
Dropbox Staff
Go to solution
Hey @umsachs, welcome to our Community and thanks for using Dropbox!

Could you please try an advanced reinstall and let me know how it goes?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join

umsachs
Explorer | Level 3
Go to solution

Thanks, that worked perfectly.

Walter
Dropbox Staff
Go to solution
No biggie @umsachs - I'm happy to hear you're back up and running again.

See you around the Community and stay safe! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Haseman
New member | Level 2
Go to solution

Hey! 

 

I have the same problems, but this solution didn´t work. What can I do? Thanks!Bildschirmfoto 2021-11-15 um 11.35.20.png

Walter
Dropbox Staff
Go to solution
Hey @Haseman, sorry to hear about this.

To resolve this problem, could you please try the following steps:
  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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stephreiger138
New member | Level 2
Go to solution

Hi, can anyone help me, Dropbox app wont open on my mac under my user anymore, i keep getting a permissions error, but it opens fine if i login as a guest user, have tried deleting all dropbox files etc, have reinstalled etc, firewall is off etc, have tried all the tricks suggested here, can anyone help?

 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 141.4.3299
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: c6d0416e-a5ea-5a69-8a92-3f93e2b97948
pid: 824
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='stephscarmozzino', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='steph Scarmozzino', pw_dir='/Users/stephscarmozzino', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='stephscarmozzino', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='steph Scarmozzino', pw_dir='/Users/stephscarmozzino', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/stephscarmozzino'
appdata: '/Users/stephscarmozzino/.dropbox/instance1'
real_path='/Users/stephscarmozzino/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/zj/k2h_vfcn471bc8cw8rtdht7m0000gn/T'
real_path='/private/var/folders/zj/k2h_vfcn471bc8cw8rtdht7m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 367, in destroy_root_from_config
AssertionError

Megan
Dropbox Staff
Go to solution
Hi there, @stephreiger138, how are you today? 

I've merged you into this current thread since you faced the same error as the OP. Can you try the steps my colleague, Walter, provided above? 

Let me know how it turns out!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Fran29
Explorer | Level 4
Go to solution

I have this problem too. I have already gone through the suggested tick box exercise. How do I do an advanced reinstall? Thanks for your help. (BTW I tried using the BOT and it thought I wanted to delete my Dropbox - not helpful!)

Walter
Dropbox Staff
Go to solution
Hey @Fran29, sorry to hear about this.

You should be able to perform an advanced reinstall as outlined here.

Let us know if you have any other questions. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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