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Re: DB Passwords not syncing

DB Passwords not syncing

bernardomm
Explorer | Level 3
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When i add a new login/password from a website throug google chrome in a PC (using chrome addon), this info does not sync with my android app.

 

How can i force syncing between Chrome addon and Androi app?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi @bernardomm, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Megan
Dropbox Staff
Go to solution

Hi @bernardomm, let's see what we can find on this!

Can you try to close and re-open the Dropbox Passwords app on your device?

 

Steps to fully closing an Android app: https://support.google.com/android/answer/9079646

When you re-open the app, are your passwords now synced?

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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bernardomm
Explorer | Level 3
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Megan, thanks for the reply.

I've done this several times with no success.

Megan
Dropbox Staff
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Hi there, @bernardomm!

Can you try adding a password on multiple devices and seeing if any of your passwords sync? This can help you determine whether the syncing issue is limited to one of your devices.

For example, if your passwords sync between two devices but not a third, we can isolate the issue to the third device.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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bernardomm
Explorer | Level 3
Go to solution

I use DB passwords on two devices.

 

On my smartphone, i´ve noticed now that he isn´t connected to a computer (Configurations > Connect to a Device).

When i click "Continue", to connect to another device, i get a message "Ops, Found an error. Try again later".

 

How can i connect my android to another device?

Jay
Dropbox Staff
Go to solution
Hi @bernardomm, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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bernardomm
Explorer | Level 3
Go to solution

I´ve contacted the support, after logoff/login in the Passwords app, the sync between pc and smartphone its working

Megan
Dropbox Staff
Go to solution

Hey @bernardomm, happy Tuesday! 

 

I'm glad to hear everything is back on track.

 

If you need anything else, just give me a shout. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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