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Desktop app syncs offline, even if items are set as online

Desktop app syncs offline, even if items are set as online

Yuikol
Experienced | Level 12

I've installed the Dropbox app on a new windows 11 laptop. When installing I choose online only and turned off any selective syncs. I come back an hour later and most of my harddrive space is gone, and Dropbox is locally downloading the files. What did I miss?

 

I'm trying to go folder by folder and right-clicking set to online-only and I'm not sure if it's changing anything. It still says it's syncing a ton of files. 

1 Reply 1

Calvin2DBX
Dropbox Staff

Hi @Yuikol!

 

Thanks for getting in touch and I hope you're having an awesome day!

 

We'll get to the bottom of this, don't worry! 

 

If you send me a screenshot of how the files appear in the Dropbox folder on the computer, that would be great! For example, which of these icons you're seeing.

 

Also, anything that shows the size of the items such as from right click then Properties, and the free space left on the C drive (from This PC, then right click, and Properties, for C), and last but not least, send us the sync status.

 

Keep me posted!


Calvin
Community Moderator @ Dropbox
dropbox.com/support


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