Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I want downoad files from my Dropbox to my Computer because I don't find my Files
The App is ready downloaded
Are you certain you're signed in the same email account as the other computer with Dropbox on it?
You can confirm the email address from this tab on the desktop Preferences.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Randoph, thanks for bringing this to our attention.
Could you clarify if you've signed into the Dropbox desktop application with your email and password?
This should create a Dropbox folder, and any files on the site would sync down to your machine.
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks to you Jay
I can Login in my Account without any Probems.
But I dont find my Files in that Account, that is my big Problem. On the other Computer I can see the Files, they are right placed.
The big question is how to find the Files.
Are you certain you're signed in the same email account as the other computer with Dropbox on it?
You can confirm the email address from this tab on the desktop Preferences.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you very much Jay
That was my Problem, I had reay used 2 different Email
Thank you so much.
Randolph from Switzerland
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!