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Dropbox 165.4.4300 on Mac 12.6.1 will not open

Dropbox 165.4.4300 on Mac 12.6.1 will not open

extrarice
Explorer | Level 3

After downloading and installing a fresh copy of the latest Drobox stand-alone installer, the Dropbox app UI will not launch. When I double-click the application, it instead brings up the Dropbox folder in Finder. No UI for customizing settings, bandwidth limits, account information, etc. I have tried running the advanced reinstall, but no luck. Any suggestions? Been using Dropbox for 6+ years...

1 Accepted Solution

Accepted Solutions

Re: Dropbox 165.4.4300 on Mac 12.6.1 will not open

Jay
Dropboxer

Hi @extrarice, do you have any apps or services that could be hiding the Dropbox icon in the menu bar?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Re: Dropbox 165.4.4300 on Mac 12.6.1 will not open

Megan
Dropboxer

Hi @extrarice, how are you today?

Are you referring to the small Dropbox icon on your menu bar, next to your WiFi or the blue one that should be on your desktop?

 

In case you're referring to the first one, have you tried to left click on it once? Do you notice the same behavior then?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox 165.4.4300 on Mac 12.6.1 will not open

extrarice
Explorer | Level 3

Hi Megan,

Thanks for the reply. I don't even have the menubar icon anymore. When I double-click the application at /Applications, the Dropbox folder (~/Dropbox) opens up, but not application interface whatsoever. I am running a brand-new setup on an M2 Macbook Air with just the one user account. Any ideas?

Re: Dropbox 165.4.4300 on Mac 12.6.1 will not open

Jay
Dropboxer

Hi @extrarice, do you have any apps or services that could be hiding the Dropbox icon in the menu bar?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Dropbox 165.4.4300 on Mac 12.6.1 will not open

extrarice
Explorer | Level 3

Hi Jay,

Thank you for the suggestion to look in that direction. Apple's "genius" move to put a notch on the screen that obscures the menubar has a side-effect of removing menubar items when it thinks there are too many. I disabled a few system monitor menu items and the Dropbox menu item popped right up.

 

I still find it odd that double-clicking the Application opens the ~/Dropbox folder instead of the application interface, but even if that is the default behavior I can at least access the interface from the menubar icon now.

 

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Top contributors to this post

  • User avatar
    extrarice Explorer | Level 3
  • User avatar
    Jay Dropboxer
  • User avatar
    Megan Dropboxer
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