cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox App - Preferences Window has been updated AND IT'S SO SLOW.

Dropbox App - Preferences Window has been updated AND IT'S SO SLOW.

Contoured_TL
Helpful | Level 6

The format/layout of the dropbox app Preferences window has apparently been updated and rolled out to users behind the scenes.  This update "looks" better, but the performance is absolutely terrible.  We have near 100TB of storage on Dropbox and are unable to function without the use of the SELECTIVE SYNC feature.  It used to be quick to go into preferences, sync, selective sync, then select the folders you wanted to see on your computer.  The steps are the same with this update, but each of these steps takes at least 5x as long to populate the preview panes after clicking a folder.  This is unacceptable Dropbox.  Every couple of months we're back here with support tickets trying to unbreak something.

13 Replies 13

Walter
Dropbox Staff

Hi there @Contoured_TL - thanks for taking the time to share your thoughts on this with us.

 

I've logged your feedback in our system and you can let us know if you have anything else to add.

 

While we're at it, does the behavior persist after reinstalling the app? 

 

Keep us in the loop, please!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Contoured_TL
Helpful | Level 6

Reinstalling the app is not a solution for us.  With 100TB of data the process of reinstalling and indexing our library takes over a week.  We have tested this - not a solution.

Hannah
Dropbox Staff

Hey there, @Contoured_TL.

 

How about just restarting both the Dropbox application and the computer?

 

Also, which version of the app are you using?

 

You can hover over your Dropbox icon, to see this info.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Contoured_TL
Helpful | Level 6

The computer and app are started fresh each day.

Hannah
Dropbox Staff

Thanks, @Contoured_TL.

 

Can you also let me know the sync status and version of the app, when you hover over your Dropbox icon?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Contoured_TL
Helpful | Level 6

Sync status is "up to date".  Version is 199.4.6287

Hannah
Dropbox Staff

Hey @Contoured_TL, thanks for checking.

 

Can you let me know what your CPU usage is, when you access the Dropbox preferences?

 

Also, do you happen to have more than 300K files in your Dropbox folder at the moment?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Contoured_TL
Helpful | Level 6

CPU usage while accessing the preferences fluctuates between 5-10%.  I'm not sure the our total folder count, but at ~100TB its almost a certainty that we have over 300k.

Hannah
Dropbox Staff

Thanks, @Contoured_TL, however, keep in mind that unfortunately, the Dropbox app's performance will decline, if you have more than 300K files in your Dropbox folder.

 

I see from your original post that you're already using selective sync. If you further reduce the number of files in the Dropbox folder that way, does it help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Contoured_TL Helpful | Level 6
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?