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Dropbox Capture - MOUSE RENDERS AS STREAKS

Dropbox Capture - MOUSE RENDERS AS STREAKS

startupdoc
New member | Level 2
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Hi - 

Anyone experience this intermitted problem with Dropbox capture?

Recording section of screen -- every now and then the mouse gestures don't record - render as linear streaks instead.

Strange.

Example:

https://www.dropbox.com/s/wb1lpmf0zdkpaaz/Recording%201-28-2022%20at%2010.12.58%20PM.mp4?dl=0

1 Accepted Solution

Accepted Solutions

YoucefDropbox
Dropbox Staff
Go to solution

Hi there!

 

Youcef from the Capture team here.

I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.

Thank you very much!

View solution in original post

4 Replies 4

Hannah
Dropbox Staff
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Hey @startupdoc, thanks for bring this to our attention.

Would you mind giving me some details about this issue, like, does this happen when your computer also performs some other task?

Any info would be really helpful. 

And also what is your computer's OS and version?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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startupdoc
New member | Level 2
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Windows 10 pro

Version 10.90.19043 Build 19043

Surface Pro

 

Not doing much else at the same time. Just a Chrome browser open and Dropbox capture.

 

Have rebooted many times, shut down and reopened dropbox capture etc etc. 

 

The problem persists intermittently.  When it happens, the recorded clip is unusable.

Jay
Dropbox Staff
Go to solution
Hi @startupdoc, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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YoucefDropbox
Dropbox Staff
Go to solution

Hi there!

 

Youcef from the Capture team here.

I just wanted to let you that this has been solved on the latest version of the app. Give it a try on dropbox.com/capture.

Thank you very much!

Need more support?
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Top contributors to this post

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    YoucefDropbox Dropbox Staff
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    Jay Dropbox Staff
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    startupdoc New member | Level 2
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    Hannah Dropbox Staff
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