Dropbox Capture app exits after hibernation

[John C.136]

First, I am not sure this is in the correct group as this is about Dropbox Capture.

I use a laptop with 28 inch external monitor. Dropbox Capture works fine on this config, however, if I hibernate, then come out of hibernation with that monitor disconnected, I notice the Dropbox Capture app has exited and I need to restart. 

Any ideas?

[Megan]

Hi @John C.136, happy Monday, I hope you're doing well! 

Can you clarify the OS that you're using on your laptop, and if you have the latest version of Capture installed on said device? 

Let me know more, and we'll take it from there! 

[John C.136]

Hi,

I'm running v97.6.0 of Dropbox Capture on Windows 11.

Note that it's not necessarily the hibernation but when I come out of hibernation and I am not connected to the same external monitor, that the app closes. 

Thanks. 

[Walter]

Hey @John C.136, sorry to jump in here, but could you uninstall the Capture app and reinstall it anew?

Let us know if you still notice the same issue afterwards. 

[John C.136]

Uninstalled and reinstalled. Seemed to work fine yesterday. Will monitor things for the next few days and report back here.

[Hannah]

Thanks @John C.136, we really appreciate it!