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Re: Dropbox Capture is crashing.

Dropbox Capture is crashing.

eduluke
Explorer | Level 3

I was using (and in love with) Capture for a month.
Since yesterday, if I try to use Capture, it hangs, stay unresponsive for a minute, then closes itself.

Already restarted the machine multiple times.

 

Any ideas and tips to get it back working?

 

Osx 10.14.6 + MacBookPro15,3

1 Accepted Solution

Accepted Solutions

Re: Dropbox Capture is crashing.

YoucefDropbox
Dropboxer

For other people in the community, this should be solved. It was only an issue on macOS Mojave. Make sure you install the latest version of Capture from dropbox.com/capture!

View solution in original post

10 Replies 10

Re: Dropbox Capture is crashing.

Walter
Dropboxer
Hey @eduluke, sorry to hear you're having issues with this.

Have you by any chance tried to update Capture on the affected computer since you first noticed this?

If you did and this persists, I'd be happy to look further into this issue via email. 

In any case, please keep us posted. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture is crashing.

eduluke
Explorer | Level 3

Hi Walter, thanks for the reply.

I checked for updates in Capture and it says: "The current version is up to date."


Re: Dropbox Capture is crashing.

Jay
Dropboxer
Hi @eduluke, could you try uninstalling Capture and reinstalling it again to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture is crashing.

eduluke
Explorer | Level 3

Thanks Jay!

How to effectively unistall Capture? Just trash de app in Applications folder, ou there's an actual unintsaller?

Re: Dropbox Capture is crashing.

Megan
Dropboxer
Hey there, @eduluke!

Can you try trashing the app from the Applications folder and let me know the results, please? 

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture is crashing.

eduluke
Explorer | Level 3

Hi Magen, Thanks.

I trashed the app. Empty trash.
Downloaded a fresh installer.
Install and when I try to use any of the functions, I got the same behaviour =(

Re: Dropbox Capture is crashing.

Hannah
Dropboxer
Thanks for trying, @eduluke!

Can we actually reach out to you via email, so we can look into this internally?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Capture is crashing.

eduluke
Explorer | Level 3

Sure, please.

Re: Dropbox Capture is crashing.

Hannah
Dropboxer
Absolutely! I just sent you an email, so make sure to reply at your convenience.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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