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Re: Dropbox Capture not working since I updated to MacOS Sonoma

Dropbox Capture not working since I updated to MacOS Sonoma

cloudres
Experienced | Level 11

Good morning, everyone. Since I updated from MacOS Ventura 13.6 to MacOS Sonoma 14, Dropbox Capture has stopped working.

Specifically, the app allows me to record the video, and I can see it in the rendering queue on the app. However, when I try to open it via a Dropbox link, it doesn't display. It remains in a perpetual loading state.

I suppose this issue is somehow linked to what has been afflicting Dropbox for MacOS Sonoma for the past ten days, where the indexing of new files is completely stuck.

Is anyone else experiencing this problem?

I'm effectively stuck and can no longer send my clips to clients. This is having a really negative impact on my workflow and my relationship with my clients.

Thank you.

3 Replies 3

Hannah
Dropbox Staff

Sorry to hear about this, @cloudres.

 

Do the recordings in question appear to be fully synced to your account?

 

Also, are the shared links created on dropbox.com or your Dropbox folder?

 

Have you tried to uninstall and reinstall the Capture app at all?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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cloudres
Experienced | Level 11

@Hannah as it turns out, the issue seems to have resolved itself this morning. I connected to the internet from a different location, and it worked from there. Quite strange, but that's how it goes.

Hannah
Dropbox Staff

Happy to hear that, @cloudres!

 

If this happens again, or if you need anything else, please let us know.

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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