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Dropbox Continually "Syncing"

Dropbox Continually "Syncing"

Jeff A.11
Helpful | Level 5

After migrating (moving the Dropbox to a secure MacOS location) the application is constantly syncing. I have minimal file storage in use (Basic account, 748MB used) and no file has been changed since yesterday...yet "synching" continues. No errors are displayed. This issue did not exist prior to choosing to proceed with the "MacOS" migration. I did the migration previously with the same continual syncing result, so totally removed Dropbox and reinstalled, without doing the MacOS migration and everything returned to normal. Then recently decided to try the migration again, and ended up with the same continual syncing result. (Appropriate) screen shots are attached. Surely hope someone might have a thought or suggestion.

MacOS 12.6.3, Dropbox V166.4.2920

 

SS1.png

SS2.png

SS3.png

11 Replies 11

Megan
Dropbox Staff

Hi @Jeff A.11, I'd be happy to help! 

 

How long has it been like that? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

 

Are there any files listed there?

 

Let me know what you find!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Jeff A.11
Helpful | Level 5

The issue started as soon as I made the transition/migration. No sync errors noted. SS attached.

It does seem that a restart clears the continual "synching" issue, until I save and updated file. Quite strange.

 

Screen Shot 2023-01-31 at 4.57.00 PM.png

nathandantzler
Explorer | Level 3

I updated my M1 MacBook Pro to Monterey 12.6.3, my dropbox is also always showing "Syncing...", everything is staying synced and seems to be functioning normally, but it no longer ever says "Files up to date" as it normally does when it's fully synced.

 

 

nathandantzler
Explorer | Level 3

Scratch that, it literally switched to "your files are up to date" 20 seconds after I replied here.  Weird cause it was stuck for 2 days before that even though it was staying fully synced.

 

Hannah
Dropbox Staff

Hey @nathandantzler, I'm happy to see that your issue was eventually resolved, but let us know if it comes back again.

 

As for your case, @Jeff A.11, does the issue return every time you edit a file? 

 

And does this affect all your files or the larger ones, for example?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jeff A.11
Helpful | Level 5

Hi Hannah,

There are only a dozen or so files stored in my Dropbox account, and only one file that is periodically updated. It is 38.3 MB in size. 

A machine restart seems to clear the constant synching, but it returns as soon as I next edit the file. For some strange reason (like another community member mentioned) the synching seemed to randomly stop for a while yesterday, reporting everything properly synched. But after I edited the file, the continual attempt to sync returned...even though there are never any synching errors displayed. I do see a "cloud" icon on the edited file when viewed in the Finder when the constant synching issue is occurring.

And do note...this issue only started when I did the the migration where my Dropbox folder gets moved to ~/Library/CloudStorage (also used by Google Drive and OneDrive) from the previous ~/ location.

I am quite certain that totally removing the Dropbox app and all associated files, reinstalling and NOT doing the "migrate Dropbox folder thing" would resolve the issue. But then I have to put up with the constant red flag on the Finder Dropbox icon imploring me to do the migration.

Jay
Dropbox Staff

Hi @Jeff A.11, do any of the files in your Finder have the blue syncing icon on them?

 

Is this file you mentioned a package file type (as in an app, number, keynote, etc) or is it being updated by a third party app or service?


Jay
Community Moderator @ Dropbox
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Jeff A.11
Helpful | Level 5

The file that seems to be causing the issue is a Quicken Data File, updated periodically by a Quicken application.

Screen Shot 2023-02-01 at 2.51.52 PM.png

There is no blue syncing indication, but there is a cloud icon. And no, it it not a "package"  type file.

Jay
Dropbox Staff

Could you try marking the file as available offline so that it gets a green symbol on the file, to see if this helps with the syncing behavior?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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