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Dropbox Installer will not start on new M2 Macbook Air

Dropbox Installer will not start on new M2 Macbook Air

Ted G.
Collaborator | Level 8
Go to solution

Fix This!!

 

**bleep** it with this freaking product.

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @jk26, the link for the latest stable build on a Silicon Mac device can be found here.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Hannah
Dropbox Staff
Go to solution

Hey @Ted G., thanks for bringing this to our attention and sorry to see you're having trouble.

 

Would you mind giving us a bit more info here? 

 

Are you getting some kind of error message when you try to run the installer? Or is nothing happening at all?

 

Have you tried the offline installer instead, to see if that works?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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joostfroon
Explorer | Level 4
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@hannah I have the same problem with the mac air with m2 chip. De installer does nothing, no error (I can see). Just a click with no response. 

Walter
Dropbox Staff
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Hey @joostfroon, sorry to jump in, but have you rebooted your computer since you first noticed this?

 

If you did and this persists, can you download the installer from our website through the 'install Dropbox app' button shown when you click on your avatar on the upper right corner of your screen?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Antonio V.1
New member | Level 2
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This still isn't working when downloading from the avatar icon

Jay
Dropbox Staff
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Hi @Antonio V.1, could you try switching browsers to download another copy of the installer and see if that one works?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Antonio V.1
New member | Level 2
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I've fixed this by downloading the apple silicon beta installer  version 140.3.1903. It seems to correctly install the latest dropbox version for silicon. This should have been your first suggestion. 
You guys need to fix this instead of asking people to download the intel installer or change browsers.

seanshli
New member | Level 2
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when you launch dropbox installer download, nothing happened... that is the issue

 

Jay
Dropbox Staff
Go to solution

Hi @seanshli, have you tried the suggestions in this thread to see if a new version of the app could be downloaded?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Bjebeje
New member | Level 2
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I had the same problem on my new Macbook Pro M2, but the offline installer solved it.

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    Megan Dropbox Staff
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    jk26 Explorer | Level 4
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