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Re: Dropbox No Longer Launches - macOS Monterey 12.6.1

Dropbox No Longer Launches - macOS Monterey 12.6.1

foxglove_1
Helpful | Level 6
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The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and selected "Make Online Only". After a moment, I was told that the Dropbox Helper application wasn't responding, and to quit and relaunch Dropbox. So I quit the Dropbox application from the menu, but it would no longer re-launch, stating that there was an error of some sort.

I proceeded to restart my computer, but this did not solve the problem. So I attempted to re-install Dropbox in order to ensure that I had the latest version.

 

After downloading, the Dropbox Installer attempted to run, but ran into a problem, stating that it couldn't download the program; it asked if I wanted to try a different downloader (this despite the fact that it was in the Install phase of the process). So I downloaded the Dropbox Offline Installer (Dropbox 175.4.5569.dmg). After opening it, the Dropbox menu appears for awhile; opening the menu shows the Starting Up animation. After some time however, it errors out, and states as before that it cannot launch. A text dump is provided, the relevant bit I think being this:

"The executable currently located at file:///private/var/folders/wl/[...]/T/AppTranslocation/[...]/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location." (Elipses added by me.)

Obviously I have not moved the application file anywhere, I am merely running the installer. It sounds like a permissions issue, but that is not something that is generally user-addressable these days (Apple removed the "Repair Permissions" option from Disk Utility many years ago).

15 Replies 15

Emmet
Community Manager
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Hi @foxglove_1,

 

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

 

Thank you!

 

Dropbox Community Team

foxglove_1
Helpful | Level 6
Go to solution
Yes please, thank you.

Emmet
Community Manager
Go to solution

Hi @foxglove_1

 

Our team has reached out to you directly and will assist you with this issue further. 

 

Regards,

 

Dropbox Community Team

grrrrdrpbox
Explorer | Level 3

Would you be able to share if this was solved and the solution?
Cheers

 

foxglove_1
Helpful | Level 6

Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.

grrrrdrpbox
Explorer | Level 3

Thanks for update... Ohh joy!

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