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Dropbox Paper Android locks up on editing

Dropbox Paper Android locks up on editing

dsa157
Explorer | Level 3

Hi all

I am using Paper v255.1.2 on an Android Pixel 3 Phone

EVERY time I go to edit a document, within seconds, the screen will freeze. In about 30 seconds to a minute, I'll get a dialog box asking if I want to kill the app or wait. If I wait, eventually, I will be able to edit for a while until the next freeze.

Obviously this makes the app pretty unusable, but I haven't see other reports of this behavior so it may be something specific to my environment.

I have tried clearing the cache, clearing local storage, uninstalling, reinstalling. Nothing fixes this issue. Please help!


5 Replies 5

Re: Dropbox Paper Android locks up on editing

Megan
Dropboxer
Hi @dsa157, welcome to our Community! 

Have you updated your phone to its latest OS? 

Also, feel free to send me some screenshots of what you see on your end when this happens, so I can have a visual. 

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Android locks up on editing

dsa157
Explorer | Level 3

Hi @Lori -

Thanks for the reply. I am on the latest version of Paper and Android 11. 
I was talking to support on Twitter, and they actually provided a workaround.

The app only locks up when I have any other app running. If I kill all other apps and open Paper alone, I can edit properly without any freeze/lockup.

This is an acceptable workaround temporarily, but I think that DropBox should be aware of whatever  issue is casuing this lockup problem.

Re: Dropbox Paper Android locks up on editing

Megan
Dropboxer
Hey @dsa157, I hope you're doing well!

Your feedback on Paper has been really helpful, and I will make every effort to ensure that your voice is heard.

We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

I'll do all in my power to make sure your voice is heard.

If you need us, we're right here.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Android locks up on editing

dsa157
Explorer | Level 3

FYI, the workaround doesn't always work. There are times I am still experiencing the lockup when Paper is the only app running.

Re: Dropbox Paper Android locks up on editing

johnfitzw
New member | Level 2
The Android Paper app ALWAYS has frozen once the file sizes are more than just a few kb for as long as I've been using it (over 3 years). It has nothing to do with the latest version. It's hopeless, really. I don't bother with editing Paper files anymore - it's unusable on Android. I just use the Dropbox functions.
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    johnfitzw New member | Level 2
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    dsa157 Explorer | Level 3
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    Megan Dropboxer
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