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Re: Dropbox Passwords app does not send notifications to allow new device

Dropbox Passwords app does not send notifications to allow new device

itsjustme1
Helpful | Level 6

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

30 Replies 30

itsjustme1
Helpful | Level 6

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

Megan
Dropbox Staff
Hello, @itsjustme1.I'm sorry to hear about this. Let's see what we can find! 

Do you get any errors when trying to log into your Dropbox passwords

Also, is it asking you for the 12 recovery words?

​​​​​​​Let me know more!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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itsjustme1
Helpful | Level 6

Yes, asking for words.  Don't have them.  Won't let me verify from any of my dropbox.com apps or from desktop.  Your system glitched yesterday and logged me out of every device!

DoW
Explorer | Level 4

Hi,

 

I have the same issue. I've bought a new phone, and tried to open the Dropbox passwords app, it say it is send a notification to my other devices which I receive, and approve, but then on the phone I get an 'Oops something has gone wrong' message and it does not log in. Super frustrating! Is there a solution for this?

Hannah
Dropbox Staff
Hey @DoW, thanks for the nudge here.

Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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DoW
Explorer | Level 4
Hi, yes I've tried reinstalling multiple times with no joy

Hannah
Dropbox Staff
Thanks for the update!

Can you let me know what version of the app you have installed and also what OS version you have, please?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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DoW
Explorer | Level 4

Hi,

 

App version 276.2.4

 

Android version 12

 

Separately (not sure if its relevant) looking in dropbox passwords preferences, under devices, I can see multiple records for single 'devices' set up?

 

DoW_0-1646254614460.png

 

Megan
Dropbox Staff
Hi @DoW, how are you today? 

It might be far fetched, but have you tried a re-start on your device? 

If you haven't, can you give this a go? Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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