Dropbox Passwords in browser for gmail; lets you select username, doesn't select password for it

[sj2021]

Using Dropbox Passwords extension in chrome and firefox. When accessing Gmail, Dropbox Passwords just recently stopped populating the password field; it brings up the 'suggested password' dialogue as though I don't have a password, even though I selected the username from Dropbox Passwords.

Anyone experiencing this?

[Walter]

Hey there @sj2021, sorry to hear you're having issues with this.

Have you cleared your browser's cache since you first noticed this?

Also, does this happen on a specific device of yours or all? 

Any additional information is more than welcome!

[sj2021]

I have cleared all browsing data in both browsers, (firefox and chrome). And same happens on at least (3) different computers.

[Megan]

Hi @sj2021, sorry to jump in here! 

The behavior you mentioned, only happens when you access Gmail, am I right? 

Also, what platform are you encountering the problem on? (Windows, Mac, Android, iOS)

[sj2021]

Desktops only. Windows 10 64bit. 

And yes it only seems to be Gmail.com

[Nancy]

Hello from me as well, @sj2021! 

As a test, can you please try to edit and re-enter your password for Gmail on Dropbox Passwords and let me know if the same issue persists, after refreshing your webpage?

[sj2021]

I have done that already. By accident, actually. I originally mistakenly clicked the "use password" in the 'suggested password' dialogue box that came up and saved over my password. 

Same results with a new password resave in Dropbox Passwords.

[sj2021]

Thanks for responding everyone. 

after some experimenting,

its seems that it's tied to the way that the extension is reacting to the specific password challenge page from a totally blank, cleared-cookies, logon page from gmail. Like so:

I have gmail set to clear cookies and logout of my gmail account when I close windows. But this function can be reproduced by signing out of gmail and then (in chrome browser) going to [Settings][Privacy and Settings] [Clear browsing data] and only checking the "Cookie and other site data" option when you hit the clear data. This just signs you out of sites. 

OR you can use a browser that you have never logged on to Gmail with before. 

Could any of you with a gmail account that has Dropbox Passwords extension installed try this and then try to log in Gmail from the blank sign in? I would love to know i'm not crazy. This seems like a bug that shouldn't be specific to my installation.