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Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words
it just showed this.
I deleted and reinstalled Dropbox passwords but it still didn't fix the problem I even upgraded from windows 8.1 32 bit to 64 bit
but even that didn't work.
Please help all my passwords are in Dropbox passwords.
 
 
Hi @HarryH, in general, without the recovery words, it won't be possible to log back into Dropbox Passwords, nor is it possible for the support team to assist on this matter.
Are you certain you don't have them saved anywhere, or have any access to your account on another device or mobile?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I cannot find my recovery words anywhere, i logged out of all devices because i had too many logged in so i can verify with another device. Am i going to loose all my passwords for can support help me if i give them personal information
Unfortunately, it wouldn't be possible for support to assist you if you've lost your recovery words, as Dropbox Passwords uses a zero-knowledge encryption system, so Dropbox never stores the decryption key.
I'm sorry I can't be more helpful on this matter.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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