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Dropbox S mode in Offline Mode, Can't View Any Files But Other Dropbox Acct Files are Viewable

Dropbox S mode in Offline Mode, Can't View Any Files But Other Dropbox Acct Files are Viewable

Andrew B.21
New member | Level 2

I have a personal and business account in Dropbox. On my Microsoft Surface I have the Dropbox S app installed. I've been able to switch back and forth between the two accounts but as of recent I can only view my work acct. When I try to view my personal acct it says it is in offline mode and it can't refresh the folder. My personal acct works totally fine on my phone, laptop and browser so I'm just having the issue on the Surface Dropbox S. Any ideas how to fix this?

Screenshot 2022-11-03 084050.png

 

 

 

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Re: Dropbox S mode in Offline Mode, Can't View Any Files But Other Dropbox Acct Files are Viewable

Hannah
Dropbox Staff

Hey @Andrew B.21, thanks for bringing this to our attention.

 

Do you perhaps have any security apps, like an antivirus, firewall, VPN, etc. that might be causing this?

 

You can temporarily disable them, to check this.

 

Let me know what you find!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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