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Dropbox application wont start on Mac (intel).

Dropbox application wont start on Mac (intel).

Bartjee
Explorer | Level 3

Dear Dropbox,

 

I want to install the dropbox application on my macbook pro (intel) (monterey) but the application wont start:

Schermafbeelding 2023-08-20 om 11.24.42.png

 

Error:

bn.BUILD_KEY: Dropbox
bn.VERSION: 180.4.4912
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: 517a28cf-5977-55db-bb60-4d1514348449
pid: 6251
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Bart', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Bart', pw_dir='/Users/***', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Bart', 'bart2b', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Bart', 'bart2b', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/***'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/****/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3q/h_zrf1tx7mb3zb_njh0mj4c80000gn/T'
real_path='/private/var/folders/3q/h_zrf1tx7mb3zb_njh0mj4c80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5380, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Geen geldige bestandsaanbieder gevonden met ID com.getdropbox.dropbox.fileprovider/2b755000-e3cb-4d05-aebe-3d51c438b647." UserInfo={NSLocalizedDescription=Geen geldige bestandsaanbieder gevonden met ID com.getdropbox.dropbox.fileprovider/2b755000-e3cb-4d05-aebe-3d51c438b647.}

 

Schermafbeelding 2023-08-20 om 11.24.55.png

Schermafbeelding 2023-08-20 om 11.25.00.png

  

3 Replies 3

Megan
Dropbox Staff

Hi @Bartjee, welcome to our Community!

 

It's indeed an odd error. Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Bartjee
Explorer | Level 3
Hi, yea sure!

Megan
Dropbox Staff

Hi @Bartjee, I just sent you an email, I'll see you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Bartjee Explorer | Level 3
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