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when ever I try to open Dropbox on my MAC it says it cant open, list some error message that it wants me to send to dropbox support but they dont seem to exist. I can see some dropbox folders that were shared to me from else where but none of my own. I deleted the app and reinstalled but it made no difference. I have dropbox on an android tablet and can see the shared files and my own from the MAC.
Sorry I was looking at the apps on bottom of screen, in the top menu bar I did find a dropbox icon and was able to open it and reset syncing which had been paused.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Although I can not start the Dropbox app on my Mac I do have some folders showing up on my Mac although some shared folders come and go but show up on my other devices. tried to attach screenshot but told it exceeded allowed size. here is the error message
bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: d53585dc-5ebc-5a18-8de9-b6d9e824886c
pid: 13285
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='royward', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Roy Ward', pw_dir='/Users/royward', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='royward', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Roy Ward', pw_dir='/Users/royward', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'royward', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'royward', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/royward'
appdata: '/Users/royward/.dropbox/instance1'
real_path='/Users/royward/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/royward/Dropbox'
real_path='/Users/royward/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/j8/_s46vz9s5vvfzs6h1537y0580000gn/T'
real_path='/private/var/folders/j8/_s46vz9s5vvfzs6h1537y0580000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 832, in wrapper
File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"
Megan
Community Moderator @ Dropbox
dropbox.com/support
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nothing changed, when I try to start the Dropbox App all it does is open my MAC OS finder app and shows one of the dropbox folders that has been shared with me but not the second folder that has been shared with me and not my own dropbox folders, all of these folders show up on my androids tablet and phone when I start up the dropbox app.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thank you, Walter, for your reply to @skulduggery. I performed the advanced reinstall as you recommended. The Dropbox app now works perfectly on my MBP with Monterey OS 12.1 ! Much appreciated.
MacOS Monterey 12.0.1 - things have changed but I am still confused. I am no longer getting an error. When i click on the Dropbox app it opens up a Finder window highlighting a Dropbox folder that has been shared with me. In my Bookmarks there is a folder with links to that same Dropbox folder plus another Dropbox folder that has been shared with me. When I open either one of those folders I see all the Dropbox files that have been shared with me plus my own private dropbox files. But if use Finder only the one shared folder shows up. hope this makes sense to you.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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