cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox can not open on MAC

Dropbox can not open on MAC

skulduggery
Helpful | Level 6
Go to solution

when ever I try to open Dropbox on my MAC it says it cant open, list some error message that it  wants me to send to dropbox support but they dont seem to exist. I can see some dropbox folders that were shared to me from else where but none of my own. I deleted the app and reinstalled but it made no difference. I have dropbox on an android tablet and can see the shared files and my own from the MAC.

1 Accepted Solution

Accepted Solutions

skulduggery
Helpful | Level 6
Go to solution

Sorry I was looking at the apps on bottom of screen, in the top menu bar I did find a dropbox icon and was able to open it and reset syncing which had been paused. 

View solution in original post

14 Replies 14

Jay
Dropbox Staff
Go to solution
Hi @skulduggery, thanks for bringing this to our attention.

Could you attach a screenshot showing what you're experiencing on your device? If there is an error log in a blue link, opening that link and pasting the text would also help.

What OS are you currently running on your device?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

skulduggery
Helpful | Level 6
Go to solution

Although I can not start the Dropbox app on my Mac I do have some folders showing up on my Mac although some shared folders come and go but show up on my other devices. tried to attach screenshot but told it exceeded allowed size. here is the error message

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: d53585dc-5ebc-5a18-8de9-b6d9e824886c
pid: 13285
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='royward', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Roy Ward', pw_dir='/Users/royward', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='royward', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Roy Ward', pw_dir='/Users/royward', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'royward', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'royward', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/royward'
appdata: '/Users/royward/.dropbox/instance1'
real_path='/Users/royward/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/royward/Dropbox'
real_path='/Users/royward/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/j8/_s46vz9s5vvfzs6h1537y0580000gn/T'
real_path='/private/var/folders/j8/_s46vz9s5vvfzs6h1537y0580000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 832, in wrapper
File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"

 

Megan
Dropbox Staff
Go to solution
Thank you so much for providing me with the error, @skulduggery

Can you try the steps shown here

Give me a heads up on the results, thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

skulduggery
Helpful | Level 6
Go to solution

nothing changed, when I try to start the Dropbox App all it does is open my MAC OS finder app and shows one of the dropbox folders that has been shared with me but not the second folder that has been shared with me and not my own dropbox folders, all of these folders show up on my androids tablet and phone when I start up the dropbox app.

Walter
Dropbox Staff
Go to solution
Hey @skulduggery - sorry to hear you're still having issues with this.

Can you please try an advanced reinstall and let us know if you're still getting the same error when trying to launch the desktop app on your computer?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

GeraldAH
Explorer | Level 3
Go to solution

Thank you, Walter, for your reply to @skulduggery.  I performed the advanced reinstall as you recommended. The Dropbox app now works perfectly on my MBP with Monterey OS 12.1 ! Much appreciated.

skulduggery
Helpful | Level 6
Go to solution

MacOS Monterey 12.0.1 - things have changed but I am still confused. I am no longer getting an error. When i click on the Dropbox app it opens up a Finder window highlighting a Dropbox folder that has been shared with me. In my Bookmarks there is a folder with links to that same Dropbox folder plus another Dropbox folder that has been shared with me. When I open either one of those folders I see all the Dropbox files that have been shared with me plus my own private dropbox files. But if use Finder only the one shared folder shows up. hope this makes sense to you.

Megan
Dropbox Staff
Go to solution
That is awesome news @GeraldAH

Also, @skulduggery, could you kindly send us some screenshots so we can have a better, clearer visual on our end? 

Thank you!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

skulduggery
Helpful | Level 6
Go to solution

Image 2022-01-08 at 8.16 AM.jpg

Image 2022-01-08 at 8.17 AM.jpg

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    PieR2 New member | Level 2
  • User avatar
    skulduggery Helpful | Level 6
What do Dropbox user levels mean?